Worst customer experience ever (Part 1)

My worst-ever customer experience occurred at an auto dealership. Maybe I'm attuned a little more than normal as we happen to provide software for this industry, but I'll share it with you to see what you think.

No names will be given so as not to offend a potential client. :)

The tale comes in 3 parts as I gave this dealer that many attempts to sell me a car... (would I actually milk 3 posts out of such a trivial and piddling personal incident? You betcha!)

Part 1: Monday morning 8:15 AM

T'was 8:15, just dropped off my 2 boys at school, and since I was looking to change my car, thought I'd stop by the city's largest Brand X dealership a few blocks away. 

I got there and looked through their enormous plate glass window, saw that though they were closed there were some 15 people sitting around a large table, maybe the sales staff doing a beginning-of-day session.

No one took notice of me, no problem, I'll wait, knowing they opened 8:30. I walked over to their Parts shop next door to kill time looking at their amazingly entertaining display. :)

The Parts counter guy saw me and walked towards the door. Great, I'm in, I thought, maybe they have a cappuccino machine while I wait! As he approached, he suddenly flicked out his index finger and pointed at me... strange, eh?

When he reached the glass door he brought his finger to eye-level and tapped on the glass three times right in front of me, then did a 180 and went back to his desk.

Say what?

Oh, I suddenly realized he was showing me the store's Business Hours sign. For a moment I thought he was funning with me, waited a few seconds, but he never looked back at me.

Thanks buddy, I'll be sure to come back soon! I went to the office vowing to never visit that dealership again.

A few days later I was back, maybe I had over-reacted, let's give them a second chance. That'll be Part 2 of my story, coming soon...