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May 05, 2006

Podcast: How successful dealers counteract shrinking margins

Our new podcast is ready, where I talk with Peter Daniel of ADC-Automotive Dealer Consulting about how successful dealers are responding to shrinking margins on auto sales. Ipod_small_in_hand_1 

This ties into my post of a few days ago, "Lower margins, what to do".

The podcast runs 15 minutes... here's a brief guide of its content:

  1. What dealers can do to offset shrinking margins on sales of new cars
  2. Procedures are needed to improve aftersales operations
  3. Parts and Service are not "necessary evils"; margins are pretty good!
  4. A Dealer Management System (DMS) can help organize Parts and Service
  5. Real-world example of good use of Lost Sales reporting
  6. Manufacturers are starting to mandate better Fill-rates
  7. Real-world example of No Problem Found procedures
  8. Real-world example of Greeting policies
  9. When do dealers understand the need for processes?
  10. What procedures have great impact on bottom line?
  11. Consistent policies and procedures help a dealer grow

Click here to listen or download the podcast.

(The really nice music bits in there are by Allison Crowe).

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